Shipping policy

Thank you for choosing Seoul Skin Clinic for your skincare needs. We are committed to delivering your products safely, securely, and as efficiently as possible.

Processing and Delivery Times

Order Processing: Orders are typically processed within 1–3 business days.

Standard Shipping: Once your order has been processed and dispatched, please allow approximately 5–8 business days for delivery.

Tracking Information: A shipping confirmation email containing your tracking number will be sent once your package has been dispatched. You can use this information to monitor the progress of your delivery.

Please note that delivery times are estimates and may be affected by weekends, holidays, carrier delays, severe weather, or other circumstances outside our control.

Shipping Rates

Standard Shipping: A flat shipping fee of $4.95 applies to orders under $40.

Free Standard Shipping: We offer free standard shipping on all orders over $40.

The applicable shipping cost will be displayed at checkout before payment is completed.

Packaging and Handling

Every Seoul Skin Clinic order is carefully packed to protect the product during transit. Special attention is given to glass bottles, applicators, and other delicate components.

Depending on the product selected, your package may include:

  • PDRN Pink Vitamin Glow Boosting Ampoule
  • Needle-free precision applicator
  • Product accessories
  • Usage instructions

Damaged or Missing Items

Please inspect your order as soon as it arrives. If a product is damaged, leaking, defective, or missing, contact our support team as soon as possible after delivery.

Include the following information with your request:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the outer packaging and shipping label

Once the issue has been reviewed, we will provide an appropriate replacement or resolution.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout. Contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched. Seoul Skin Clinic is not responsible for packages delivered to an address incorrectly entered by the customer.

Delayed or Lost Packages

If your tracking information has not updated for several business days or your package has not arrived within the expected delivery window, please contact our support team.

We will assist you in reviewing the tracking information and, where appropriate, opening an investigation with the shipping carrier.

Multiple Shipments

In some cases, products from the same order may arrive in separate packages. When this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees for split shipments.

Contact Us

For questions regarding shipping, tracking, damaged products, or missing items, please contact the Seoul Skin Clinic support team and include your order number for faster assistance.